How to Submit a Problem Report on Tevi?

How to Submit a Problem Report on Tevi?

If you encounter any issues while using Tevi and need to report a problem, you can follow these steps:

On PC:

  1. Visit using your web browser.
  2. Locate the + icon next to the search icon and click on it to access the support options.
  3. Select "Submit a ticket" from the available options.
  4. Provide the necessary information, including your Tevi ID, email, and contact name.
  5. Choose the "help and feedback" department to ensure your ticket reaches the appropriate team.
  6. Input a subject for your problem and select the appropriate classification.
  7. Describe your problem in detail, providing as much information as possible to help our support team understand the issue.
  8. If you have any relevant screenshots or videos, you can attach them to the ticket.
  9. Once you have filled out all the required information, click on the submit button to send your report.

On Mobile devices:

  1. Log in to your Tevi account using the mobile app.
  2. Tap on your profile picture to access the Profile Screen.
  3. Select the "Support" option from the available menu.
  4. Choose the subject related to your problem.
  5. Describe your problem in detail, providing all the necessary information to assist our support team.
  6. Enter your name, email, and phone number.
  7. If you have any photos or videos related to the issue, you can upload them.
  8. After completing the required details, tap the Submit button to send your report.

Once our support team receives your ticket, we will respond to the email address you provided during the submission process. We strive to address and resolve your issues in a timely manner.
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