May I get refunded for recharged money of Star purchase?

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• Can I recharge for Star from my country?

  Recharging are mostly available for any countries, since you can recharge for Star via in-app purchase on applications or buying Star from Tevi's Recharge Page on website.

• [FAQ] How can I cancel a purchased Membership?

  Here are 3 steps to cancel auto-renewing you current Membership Tier(s): Step 1: Go to your Membership details You can track your Membership Tier by go to Menu, then click/tap on "My Membership". In this tab, you will see a list of Membership Tiers ...

• How do I log out?

  On web, you may see the Log-out button at the bottom of menu tab. On application, you may find it in Edit-profile page.

• Why can't I subscribe a Space when having enough Stars?

  Membership feature is for valid paid accounts only. A valid paid account is the one that has purchased Stars via in-app purchase or Tevi website within last 90 days.

• Can I delete my account?

  You may open Settings page on applications and find Delete-account guides. Your account, including channel information and database, will be deactivated 30 days before completely being removed out of Tevi.

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• [For viewers] All-Access Membership Ticket FAQs

  What is an All-Access Membership Ticket? - All-Access Membership Ticket is a pass that allows you to access all of the Membership Tier of Verified Spaces that have joined our program. How long will my All-Access Ticket last? - They come with 3 ...

• [FAQ] Are there any fees on Membership activation?

  Yes, your Membership revenue will be deducted 10% as system fee before turning to your Tevi Wallet.

• Why can't I subscribe a Space when having enough Stars?

  Membership feature is for valid paid accounts only. A valid paid account is the one that has purchased Stars via in-app purchase or Tevi website within last 90 days.

• [FAQ] Why couldn't I change my livestream setting to Members?

  In order to set your livestream visible for members only, you must activate Membership feature first. You can find out more about how to set up your Membership Tier in this article.

• [FAQ] Why don't I see the income of my Membership when having a new subscriber?

  - Revenue from a Membership Tier will be paid out every 7-days after purchase date. For example, a monthly Membership your supporter purchased on Jan 1st will be paid to your account by Jan 9th. - Once your supporter has subscribed to your Membership ...

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