May I get refunded for recharged money of Star purchase?

May I get refunded for recharged money of Star purchase?

If you have encountered an issue with a recharge or purchase of Stars on Tevi and would like to request a refund, please reach out to support@tevi.com.

Kindly describe your issue in detail, and our support team will assess your case. It's important to note that while we strive to address user concerns, refunds are not guaranteed for every situation.
    • Related Articles

    • Can I recharge for Star from my country?

      Recharging are mostly available for any countries, since you can recharge for Star via in-app purchase on applications or buying Star from Tevi's Recharge Page on website.
    • How to increase Gifter's Level on Tevi

      To level up your gifter status on Tevi and earn exclusive badges, you need to to earn and reach the experience points (XP) required for each level. How to earn XP: To gain XP and increase your gifter level, you need to use Stars. Here’s how you can ...
    • Tevi's Gifter-Level Promotion Plan Introduction

      With Tevi's gifter-level promotion plan, users can support their favorite creators through virtual gifts during live streams. Here’s a detailed guide on how it works: 1. Purchasing Star Users can purchase Stars, Tevi’s virtual currency to use within ...
    • [FAQ] How can I cancel a purchased Membership?

      Here are 3 steps to cancel auto-renewing you current Membership Tier(s): Step 1: Go to your Membership details You can track your Membership Tier by go to Menu, then click/tap on "My Membership". In this tab, you will see a list of Membership Tiers ...
    • How do I log out?

      On web, you may see the Log-out button at the bottom of menu tab. On application, you may find it in Edit-profile page.
    • Recent Articles

    • How to increase Gifter's Level on Tevi

      To level up your gifter status on Tevi and earn exclusive badges, you need to to earn and reach the experience points (XP) required for each level. How to earn XP: To gain XP and increase your gifter level, you need to use Stars. Here’s how you can ...
    • Organize your posts with Post Collections

      Tevi's new feature – Post Collections – helps you organize your posts and makes it easier for your viewers to find and follow your content. To create a Post Collection: - On Tevi App: Go to My Space. Tap the Post Collection icon, which is located ...
    • Tevi's Gifter-Level Promotion Plan Introduction

      With Tevi's gifter-level promotion plan, users can support their favorite creators through virtual gifts during live streams. Here’s a detailed guide on how it works: 1. Purchasing Star Users can purchase Stars, Tevi’s virtual currency to use within ...
    • Automatic Blocking of Screenshots and Video Capture in the Tevi App

      All capturing functions are blocked for: Other Space's Home Feed and Space Details. Post Detail and Exclusive Content (Pay-per-post and Member-exclusive post). Other's Livestream when they do not enable screen capturing during Live. Capturing ...
    • Introducing Tevi's T+7 and T+0 Policies

      T+7 and T+0 policies regard the processing time for income generated within the app. Both policies apply to each income generated from monetizing activities on Tevi, including Membership, Donations, Livestreams, and Pay-per-post. T+7 Policy Target ...