[FAQ] Why are Stars not added to my Tevi Wallet after a successful recharge?

[FAQ] Why are Stars not added to my Tevi Wallet after a successful recharge?

You can charge Stars using various payment methods on the Tevi app or website. However, sometimes you may encounter a situation where Stars are not added to your Tevi Wallet immediately after a successful recharge. This can be due to several reasons, such as:
  1. Payment system is overloaded during peak hours.
  2. A glitch occurs due to making a recharge while the Tevi system is under maintenance.
  3. Other payment errors by payment side.

I got the cause, but how do i solve my top-up problem?

If your Stars are not added up immediately, please wait for 1 day for the payment system to process your transaction. 

In case you still do not receive them after 1 day, you can form a payment support request to Tevi CS for thorough assistance. In this case, you need to provide us with the following information:

  1. Your Tevi ID.
  2. The amount of Stars you charged but not able to receive.
  3. Your recharge method (Google Play, Apple Pay, Shopee Pay,...).
  4. Attachment of your recharge receipt, including Order ID information.

What are the conditions to recharge Stars?

To recharge Stars, you need to meet the following conditions:

  1. Have a Tevi account.
  2. The amount of money in your account must be greater than the denomination you want to recharge.
  3. The number of Stars recharged on the Tevi app does not exceed 10000 Stars a day (Star charging amount via website is unlimited).


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