Why can't I start a message with my followers or subscribers?

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• How to activate the direct message feature?

  Direct Message (Messaging) is an extension that allows Channel owner to chat with channel's followers or subscribers. To activate it, please follow below steps: - Open Tool in your Creator Mode - Open Extension library - Install and activate the ...

• Can I send media files via Messaging extension?

  For now, Messaging is just supported for text message only.

• Why can't I keep chatting with one of my followers or subscribers?

  You can only send direct message to your followers or subscribers. If you cannot chat with a user that you had chatted with, that one may have unfollowed or unsubscribed your channel.

• Are there any fee I have to pay for using Messaging?

  Messaging is a free-of-charge extension. You can freely install and activate to use.

• Why will happen to other followers if I change chattable group from Followers to Subscribers?

  The follower that has chatted with you may still see the old conversations, but you both cannot chat to each other any more.