Why can't I subscribe a Space when having enough Stars?

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• [FAQ] How can I cancel a purchased Membership?

  Here are 3 steps to cancel auto-renewing you current Membership Tier(s): Step 1: Go to your Membership details You can track your Membership Tier by go to Menu, then click/tap on "My Membership". In this tab, you will see a list of Membership Tiers ...

• How is a month in a Tevi subscription defined?

  Subscription packages on Tevi are based on a monthly basis. A month is specified as 30 days, with the first day of the month being the date that subscription was purchased, based on GMT+0 time zone.

• May I get refunded for recharged money of Star purchase?

  If you have encountered an issue with a recharge or purchase of Stars on Tevi and would like to request a refund, please reach out to support@tevi.com. Kindly describe your issue in detail, and our support team will assess your case. It's important ...

• [For viewers] All-Access Membership Ticket FAQs

  What is an All-Access Membership Ticket? - All-Access Membership Ticket is a pass that allows you to access all of the Membership Tier of Verified Spaces that have joined our program. How long will my All-Access Ticket last? - They come with 3 ...

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• [For viewers] All-Access Membership Ticket FAQs

  What is an All-Access Membership Ticket? - All-Access Membership Ticket is a pass that allows you to access all of the Membership Tier of Verified Spaces that have joined our program. How long will my All-Access Ticket last? - They come with 3 ...

• [FAQ] Are there any fees on Membership activation?

  Yes, your Membership revenue will be deducted 10% as system fee before turning to your Tevi Wallet.

• Why can't I subscribe a Space when having enough Stars?

  Membership feature is for valid paid accounts only. A valid paid account is the one that has purchased Stars via in-app purchase or Tevi website within last 90 days.

• [FAQ] Why couldn't I change my livestream setting to Members?

  In order to set your livestream visible for members only, you must activate Membership feature first. You can find out more about how to set up your Membership Tier in this article.

• [FAQ] Why don't I see the income of my Membership when having a new subscriber?

  - Revenue from a Membership Tier will be paid out every 7-days after purchase date. For example, a monthly Membership your supporter purchased on Jan 1st will be paid to your account by Jan 9th. - Once your supporter has subscribed to your Membership ...

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• Things to know before making a withdrawal request

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