Why don't I see the income of my Membership when having a new subscriber?
- Revenue from a Membership Tier will be paid out every 30-days after start date. For example, a monthly Membership your supporter purchased on Jan 1st will be paid to your account at the end of its duration, which is Jan 31st.
- If you did not receive notification of Membership earning from a supporter, you can check if they have paid for your Membership Tier by following these steps:
Go to ‘My Space’ > ‘Creator tool’ > 'Membership' > 'Expired'
- Once your supporter has paid for your Membership Tier and 30 days have passed without an earning notification, you can check your transaction history to see if the money has been transferred to your Tevi Wallet by following these steps:
Click on ‘My profile’ > ‘My wallet’ > 'Transaction history'
- In case you still could not find your earnings, please provide us with your Tevi ID and Channel Slug (The name part after "@" of your channel link)
*NOTE: Make sure that your Tevi app is up-to-date by clicking the link that suits your platform from below: