General FAQs
[GUIDE] How to leave an MCN
If you have joined an MCN for a while and would like to leave, you can follow the step-by-step guide in this video below to know how to leave an MCN: We will notify your current MCN with your leaving request to be reviewed. If there's no dispute or ...
[FAQ] Why can't viewers find My Space in search?
The reasons why your Space is not indexed by Tevi is that you are using Tevi default settings for your Space, including: 1. Tevi default Space Name. 2. Tevi default Space Slug. 3. Tevi default Space Description. In addition, using special characters ...
[FAQ] Can I create an extra account with the same email I have used for another Tevi account?
Each Tevi account can only be linked to one social account/email. You will need a different social account/email to create another Tevi account.
[FAQ] Can I link multiple accounts to only one payment method?
Yes, you can link as many accounts as you want to the same payment method. However, you should select a reliable paygate that can provide you with prompt and effective support in case of any issues with withdrawing or recharging.
[FAQ] Does Tevi support other Languages?
Tevi currently supports: English Vietnamese Bahasa Indonesia Filipino Bahasa Melayu Thai Chinese Other languages are under development and will be released in future updates. Here is how to check Tevi’s available languages: Go to Menu. Tap ...
[FAQ] Are there any fee I have to pay for using Messaging?
Messaging is a free-of-charge extension. You can freely use without being charged for any fee.
[FAQ] Can I recover deleted accounts?
You can only recover your account within 30 days after deleting it. Just re-login to Tevi on any devices to recover your account and Space. In case you don't log in your account that is on deleting process within 30 days, your account and Space data ...
[FAQ] May I use Tevi for video call?
Yes you can. Tevi allows you to add slots and invite others to join speaking in livestream events. If you set your event for public audience, you may have a live streaming webinar or conference. And in another case when the event is set for private, ...
[FAQ] Can I add friends on Tevi?
Unfortunately, you cannot add friends on Tevi. You can only follow and interact with other Space's activities such as: - React/comment on their posts. - Join free/paid livestreams. - Message the creator you have followed if they turn on receiving ...
[FAQ] Why is my account banned?
Your account will be locked if and only if there are indications or evidence that it has violated the provisions of the Terms of Use. Violations will be noted for unusual activities when using the system, making payments or withdrawing funds, as well ...
[FAQ] Can I recharge for Star from my country?
Recharging are mostly available for any countries, since you can recharge for Star via in-app purchase on applications or buying Star from Tevi's Recharge Page on website. You can learn more about how to recharge Stars in this article: How do i top ...